Customer Service

At Lucky Shoes, we’re committed to providing exceptional customer service, whether you’re shopping in-store or online. We’ve answered the most frequently asked customer questions below, but if you have any additional questions or concerns, please reach out to us or contact your local store.

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(330) 836-9542
2685 West Market St., Fairlawn, OH 44333

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Frequently Asked Questions

General Questions

Lucky Shoes is a family-owned and operated business. We have four Lucky Shoes stores throughout Ohio. We also own and operate eight New Balance stores, two Stride Rite stores and two Vionic stores.

We recommend having both of your feet measured at every visit. Even if you think you know your shoe size, your measurements may surprise you, as your foot size and width can change as you age. Shoe sizes vary by style and brand, as shoe sizes are not standardized. Learn more about finding your proper shoe fit, and visit us in-store to be measured.

Yes, we do! Kids outgrow their shoes quickly, so we recommend measuring their feet every visit, regardless of their age. Our fit specialists will help match their little feet to the right size and style to support healthy foot development. Shoe sizes vary by style and brand, as shoe sizes are not standardized.

Yes, we carry a variety of kids’ shoe brands including Saucony, Keen and Hush Puppies. Shop our online kids’ shoes collection.

We do not offer shoe repair services.

Yes, we carry an expansive inventory, including narrow and wide-fit shoes. Visit us in-store to find your proper shoe fit.

Our current offers are available on our Promotions page. Join our Loyalty Program for exclusive offers and savings.

Shipping & Returns

You can track your online purchases by signing into your account and selecting “order status” from the available options.

If you’ve purchased from us before, you can place an order by phone. Please call your local store for details.

Your online order will typically ship within 24 hours, only on business days. With ground shipping, most orders will arrive within three to five business days. We also offer two-day overnight shipping. Read our shipping policy.

We offer returns and refunds on items within 30 days of purchase. Read our returns and refund policy for details.

We do offer returns for items purchased directly from Stride Rite, New Balance and Vionic with the option of an exchange or in-store credit. We do not offer returns on any other items not purchased from our store locations or our website.

Foot Health

Yes, we carry a variety of insoles and orthotic inserts to support your feet. We also have a variety of shoes with removable foot beds to accommodate insoles and custom orthotics. Visit us in-store for a fitting.

Yes, we offer variety of shoes to help you alleviate foot pain and common foot health conditions. Explore our shoes online and visit our stores for a professional shoe fitting.

We carry multiple brands of socks designed to support your foot health, including Feetures and Smartwool. Whether you need compression socks or athletic socks, we have a wide selection to fit your needs. Shop socks online or visit us at a store location near you.

We do carry a variety of shoes that offer comfort and support for those with diabetes; however, we do not provide medical billing for any purchases. Shop online or in-store.