Extensive Staff Training at Lucky Shoes
Introduction
At Lucky Shoes, we are dedicated to providing exceptional footwear and expert service tailored to our customers’ specific needs. Our commitment to excellence is reflected in the rigorous training our employees undergo, ensuring they are well-equipped to assist customers with various foot conditions and needs. This training highlights the expertise and knowledge of our staff, making Lucky Shoes a trusted destination for high-quality footwear solutions.
Myagi
Our comprehensive training programs are facilitated through Myagi, a leading platform known for its interactive and comprehensive learning modules. These programs cover a wide array of essential topics to ensure our employees provide informed and personalized service to every customer. One of the foundational components of our training is the Lucky Shoes Employee Training module, a program personally created by John Luck, our 4th generation owner and the company’s first board-certified pedorthist. John Luck’s hands-on approach in this program includes explanations of pedorthic assessments, foot anatomy, biomechanics, and common foot conditions like plantar fasciitis. They also receive training on the use of the Brannock Device and Harris Mat, ensuring precise foot measurements critical to finding the perfect fit. His expertise and guidance form the backbone of our training, ensuring that our employees are well-equipped to address customers’ specific needs and provide tailored recommendations.
Additionally, our employees undergo comprehensive brand training to ensure they can offer expert advice and assistance. They learn about the latest products and technologies from brands like Altra, Brooks, Dansko, Feetures, Hoku, OluKai, PowerStep, and Merrell. By understanding the features and benefits of each brand’s products, our employees can effectively address customers’ needs and preferences, guiding them to the perfect footwear solution.
Aetrex University
Aetrex University is a mandatory training course for all sales floor employees, providing them with the knowledge and skills necessary to offer top-notch service. The curriculum covers a wide range of topics related to footwear and foot health, including fundamentals of footwear fitting and in-depth training on common foot ailments. Through Aetrex University, our employees gain a deeper understanding of foot health, enabling them to provide personalized recommendations tailored to each customer’s unique needs.
Conclusion
Our commitment to excellence in training ensures that our staff stays up to date with the latest trends and innovations in footwear, enabling them to offer informed recommendations tailored to each customer’s individual needs. With our trained and knowledgeable staff, Lucky Shoes is a trusted destination for high-quality footwear solutions and expert service.