Job Title: Store Manager

Employer: Lucky Shoes, Inc.

Department: Lucky Shoes| New Balance | Stride Rite | Vionic 

Effective Date: 08/13/2021

Summary:

Manages the operations and activities of the store and staff; executes company policies, procedures, and programs to meet or exceed sales and that contribute to the store’s success.

Duties and Responsibilities:

• Supervises sales floor, providing high-quality customer service and maintaining merchandising and cleanliness standards.
• Ensures that staff is fully trained and has a full knowledge of all products.
• Ensures sales floor is fully stocked and that the merchandise and visual standards are being upheld.
• Maintains a high level of customer service by ensuring that merchandising /recovery is completed and that register and customer service is processing customers in a timely manner.
• Trains, supervises, motivates, and develops staff; manages schedules and workflow.
• Provides day-to-day guidance and oversight of staff; actively works to promote and recognize performance.
• Must be able to perform, and demonstrate subject matter expertise, for all store operations with promptness and accuracy.
• Be aware of all sales goals and communicates daily store goals to store staff and supports in execution of those goals.
• Open and close the store promptly and accurately as scheduled and deposit store funds in bank following standard procedures.
• Handle unusual or critical operational issues such as upset customers, exchanges or refunds, IT problems, fixing receiving or transfer error, register errors, and disaster plan execution.
• Flexibility to work where assigned – store assignment may change periodically.
• Assists with receiving and stock work.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees, assigning, and directing work; addressing complaints and resolving problems.

COMPETENCIES:

• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process. Demonstrates critical thinking.
• Motivation - Demonstrates persistence and willingness to overcome obstacles and complete daily assignments; Measures self against standard of excellence.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Asks for and offers help when needed.

QUALIFICATIONS:

• Two to four years of related experience or equivalent.
• Knowledge of retail operations, onboarding and training, and inventory control.
• Demonstrated proficiency in supervising and motivating subordinates
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Excellent customer service skills
• Good judgement with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds
• Proficient on computers to track sales, customers and ring transactions.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Regularly required to use hands, talk and hear.
• Frequently required to stand, walk, sit, reach with hands and arms, stoop, kneel, and crouch.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.