Job Title: Store Manager

Employer: Lucky Shoes, Inc.

Department: Lucky Shoes| New Balance | Stride Rite | Vionic 

Effective Date: 08/13/2021


Manages the operations and activities of the store and staff; executes company policies, procedures, and programs to meet or exceed sales and that contribute to the store’s success.

Duties and Responsibilities:

  • Supervises sales floor, providing high-quality customer service and maintaining merchandising and cleanliness standards.
  • Ensures that staff is fully trained and has a full knowledge of all products.
  • Ensures sales floor is fully stocked and that the merchandise and visual standards are being upheld.
  • Maintains a high level of customer service by ensuring that merchandising /recovery is completed and that register and customer service is processing customers in a timely manner.
  • Trains, supervises, motivates, and develops staff; manages schedules and workflow.
  • Provides day-to-day guidance and oversight of staff; actively works to promote and recognize performance.
  • Must be able to perform, and demonstrate subject matter expertise, for all store operations with promptness and accuracy.
  • Be aware of all sales goals and communicates daily store goals to store staff and supports in execution of those goals.
  • Open and close the store promptly and accurately as scheduled and deposit store funds in bank following standard procedures.
  • Handle unusual or critical operational issues such as upset customers, exchanges or refunds, IT problems, fixing receiving or transfer error, register errors, and disaster plan execution.
  • Flexibility to work where assigned – store assignment may change periodically.
  • Assists with receiving and stock work.
  • Performs other related duties as assigned by management.

Supervisory Responsibilities:

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees, assigning, and directing work; addressing complaints and resolving problems.


  • Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
  • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process. Demonstrates critical thinking.
  • Motivation - Demonstrates persistence and willingness to overcome obstacles and complete daily assignments; Measures self against standard of excellence.
  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Asks for and offers help when needed.


  • Two to four years of related experience or equivalent.
  • Knowledge of retail operations, onboarding and training, and inventory control.
  • Demonstrated proficiency in supervising and motivating subordinates
  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Strong organizational, problem-solving, and analytical skills
  • Ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Excellent customer service skills
  • Good judgement with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player
  • Professional appearance and demeanor
  • Ability to effectively communicate with people at all levels and from various backgrounds
  • Proficient on computers to track sales, customers and ring transactions.


  • Regularly required to use hands, talk and hear.
  • Frequently required to stand, walk, sit, reach with hands and arms, stoop, kneel, and crouch.
  • The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Apply now or submit your resume below.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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