Returns, Exchanges and Refunds

We are committed to ensuring you are totally satisfied with your purchase from Lucky Shoes… in fact, WE'RE NOT SATISFIED IF YOU'RE NOT COMFORTABLE!

The following instructions outline the procedures for processing a return, exchange or refund…

1. A copy of your original receipt must accompany any return, exchange or refund. 
2. On the copy of your receipt (use the back if additional space is required), please provide a detailed explanation regarding the reason for your return, exchange or refund. Please be as specific as possible and state whether you are requesting an Exchange or Refund.
3. If you are requesting an exchange, please indicate the size you would like us to send you.
4. Merchandise must be returned, unworn, within 30 days of purchase for refund or exchange.
5. Credit will be provided and/or replacement merchandise sent the next business day the merchandise is received at Lucky Shoes. In the case replacement merchandise is not available for next day shipping, it will be ordered next business day and shipped when received at our warehouse. Processing will be as follows:
   1. For refunds, credit will be provided for the price of the merchandise and any applicable taxes, excluding shipping costs.
   2. Exchanges will be handled on an even exchange basis… you pay the shipping back to us, we pay the shipping for sending the replacement merchandise to you.
   3. If a return is due to an error or manufacturer's defect, the return and/or exchange shipping charges will be waived.

If you have any questions regarding a return, exchange or refund, please contact: sales@luckyshoes.com
We will be happy to assist you!

Our address for returned merchandise is:

Return Goods Department
Lucky Shoes, Inc.
2767 W. Market St.
Akron, Ohio 44333